“Memorymaking” is the CRM ethos at Forward Emphasis. FEI takes inspiration from the unique location, transforming CRM into an equally impressionable experience. We have always believed that “a smile can be heard on the phone”. The MEMORYMAKERS model ensures that any customer interaction handled by Forward Emphasis will deliver the requisite product knowledge with each agent’s skill set enhanced with training programs designed with lean Six Sigma optimised processing at their core. The MEMORYMAKERS trainers are certified Neuro-Linguistic Programming Practitioners who have woven psycholinguistic techniques into each training program.
Who are
COMPREHENSIVE CUSTOMER CARE. C.A.R.E
ACQUISITION
FEI provide cradle to grave insurance services across a range of products including Motor, Home, Pet and Health to various leading Irish insurance companies. This is co-ordinated via specialist workflow management systems to highly trained staff – all of whom are registered with the Chartered Institute of Insurance.
SPECIALIST AND COMPLEX PRODUCTS
Insurance (end to end)
FEI provides cradle to grave insurance services across the full suite of consumer insurance products to leading European insurance companies. This is co-ordinated via specialist workflow management systems with highly trained staff – all of whom are registered with the Chartered Institute of Insurance.
Education (Admissions)
FEI delivers a highly professional, cost effective and reliable service to various colleges throughout Ireland and the UK. This is delivered through bespoke CRM systems and takes potential students from initial contact with the university or college, through to course fee payment and enrolment.
SPECIALIST AND COMPLEX PRODUCTS
NGOs
FEI provide a complete donor experience for various high profile not for profit organisations. This includes delivery of all creative and print of all direct marketing publications, through to the direct operational delivery of new donor acquisition, donor upgrade programs, PDD processing and direct mails.
