Insurance BPO (end to end)

Cradle to Grave


FEI provide cradle to grave insurance services across a range of products including motor, home, pet and health to some of Europe’s largest insurance companies. Certified Insurance Practitioners will deliver thorough claims investigation/handling, direct settlement and compliance auditing. In addition to excellence in insurance product delivery FEI specialises in insurance customer acquisition. FEI is both FCA and Central Bank of Ireland authorised.



  • 10 year client retention
  • 80 certified practitioners
  • Real time customer feedback
  • Management Information reports
  • Sales targets exceeded
  • Service levels attained
  • +10% cost reduction
  • Business process mapping


Financial Services

FEI was first contracted to deliver CRM support for a leading UK Bank in June 2002. Since then FEI has handled a range of outsourced campaigns within the banking sector. FEI is fully FCA accredited and authorised by Central Bank of Ireland.


FEI have experience of delivering the following services across the housing sector; Tenant Support, Debt Management and Maintenance & Repair Helpline whilst also providing consultancy to review CRM Processes, Operational Delivery and Staff Engagement.

Education (Admissions)

FEI delivers a highly professional, cost effective and reliable service to various colleges throughout Ireland and the UK. This is delivered through bespoke CRM systems and takes potential students from initial contact with the university or college, through to course payment and start.