FCA Passport Accredited: Forward Emphasis International is accredited with an “FCA Passport” to provide insurance and mortgage intermediary services in 29 European Economic Area States.
CCA Best Practice: FEI operates to this standard; the most highly respected and sought after accolades in the Call Centre Industry. The standard outlines the best practice to improve performance, efficiencies and customer service.
ISO 9001: 2015: Forward Emphasis International is assessed and registered by NQA against the provisions of BS EN ISO 9001:2015 and ensures that the company maintains a quality management system, to the above standard which is monitored and assessed on an annual basis.
Excellence Through People: FEI was awarded the excellence through people award in 2004, a model which allows businesses to enhance performance and realise their strategies through the management and development of their people.
Auddis BACs Approved: FEI are AUDDIS (Automated Direct Debit Instruction Service) accredited which enables FEI to setup new Direct Debit instructions at their customers’ bank electronically instead of in paper format.
Central Bank of Ireland regulated: Forward Emphasis International is regulated by Central Bank of Ireland as an Insurance Intermediary.
PCI DSS: The Payment Card Industry Data Security Standard is an information security standard mandated by the entire major global card brand. Obtaining the standard means matching standards of data security and control to reduce fraud.