WHAT WE DO

CRM Solutions

16 years experience across multiple industries means that FEI can provide holistic CRM solutions to almost any business model. Our MEMORYMAKERS are trained in our acquisition, retention and enrichment model, thereby enhancing any existing CRM solution capability.

Bespoke Business Solutions

FEI has developed organically to become a specialist solution provider in several industries. Our delivery model is applied to all of our business solutions; however 16 years industry specific experience is inimitable and allows the design, implementation and continued delivery of complex customer interactions.

SOCIAL RESPONSIBILITY

Executive Experience

Combined, our Senior Management Team boasts 150 years of BPO and CRM experience, enabling optimal client efficiencies. On top of such industry rich experience FEI has received corporate and individual accreditation as recognition of its invaluable knowledge base and precision processing.

Rewarding Careers

Over 16 years, FEI can stand over an unsurpassed employee retention rate with a high percentage of management positions recruited internally. Our specialised and complex market niche means that our MEMORYMAKERS positions are in equal parts challenging, stimulating and rewarding.

FEI CLIENT EFFICIENCIES

Low Cost Complex Solutions

16 years ago we made a decision to take our city attitude to a unique, rural location. This strategic decision enables FEI to deliver combined quality improvements and efficiencies to almost any bottom line.

Unique Location

FEI’s main contact centre at Malmar House can be found in Malin Head with recovery and management centres in Derry and Belfast. Malin Head is Ireland’s Most Northerly Point, situated on the Wild Atlantic Way.