Membership Services

Membership Services


Forward Emphasis provides teams of highly experienced customer service advisors to various membership organisations. FEI delivers multi-channel support to members, a service which can be flexibly scaled to reflect requirement. Currently, FEI’s membership services include membership administration, retention, calls to action and general member enquiries.



  • Highly trained customer service advisors
  • Multi-channel communication
  • Increased opening hours
  • Scalability
  • Increased membership
  • Improved membership communication
  • + 15% Cost reduction
  • Greater process efficiency


Financial Services

FEI was first contracted to deliver CRM support for a leading UK Bank in June 2002. Since then FEI has handled a range of outsourced campaigns within the banking sector. FEI is fully FCA accredited and authorised by Central Bank of Ireland.


FEI have experience of delivering the following services across the housing sector; Tenant Support, Debt Management and Maintenance & Repair Helpline whilst also providing consultancy to review CRM Processes, Operational Delivery and Staff Engagement.

Education (Admissions)

FEI delivers a highly professional, cost effective and reliable service to various colleges throughout Ireland and the UK. This is delivered through bespoke CRM systems and takes potential students from initial contact with the university or college, through to course payment and start.