Membership Services

Solution

Forward Emphasis provides teams of highly experienced customer service advisors to various membership organisations. FEI delivers multi-channel support to members, a service which can be flexibly scaled to reflect requirement. Currently, FEI’s membership services include membership administration, retention, calls to action and general member enquiries.

CORE FEATURES

CLIENT OUTCOMES

Highly trained customer service advisors
Multi-channel communication
Increased opening hours
Scalability

Increased membership
Improved membership communication
+ 15% Cost reduction
Greater process efficiency

VISITORS ALSO VIEWED

Financial Services

FEI was first contracted to deliver CRM support for a leading UK Bank in June 2002. Since then FEI has handled a range of outsourced campaigns within the banking sector. FEI is fully FCA accredited and authorised by Central Bank of Ireland.

Housing

FEI have experience of delivering the following services across the housing sector; Tenant Support, Debt Management and Maintenance & Repair Helpline whilst also providing consultancy to review CRM Processes, Operational Delivery and Staff Engagement.

Education (Admissions)

FEI delivers a highly professional, cost effective and reliable service to various colleges throughout Ireland and the UK. This is delivered through bespoke CRM systems and takes potential students from initial contact with the university or college, through to course payment and start.

Membership Services