Financial Services

Complete Financial

Solutions

FEI provides experienced financial services staff to various financial services companies including in banking, share dealing and insurance. Within the banking sector we provide various services which include appointment setting to high value customers, cash ISA application assistance, daily interest rate information and in-depth customer surveys. FEI provides large teams to assist with corporate actions where company flotations, mergers, takeovers or capital reorganisations take place.

CORE FEATURES

CLIENT OUTCOMES

Highly trained staff base
FCA/CBol accredited environment
Flexible team size
Bespoke management information

Increased first call resolution
Real-time customer feedback
Increased process efficiency
Operational cost reduction

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NGOs

FEI provide a complete donor experience for various high profile nonprofit organisations. This includes delivery of all creative and print of all direct marketing publications through to the direct operational delivery of new donor acquisition, donor upgrade programmes, PDD processing and direct mails.

Housing

FEI have experience of delivering the following services across the housing sector; Tenant Support, Debt Management and Maintenance & Repair Helpline whilst also providing consultancy to review CRM Processes, Operational Delivery and Staff Engagement.

Education (Admissions)

FEI delivers a highly professional, cost effective and reliable service to various colleges throughout Ireland and the UK. This is delivered through bespoke CRM systems and takes potential students from initial contact with the university or college, through to course payment and start.

Financial Services