Take your next step with Forward Emphasis.
Join a team that values innovation, invests in people, and understands how to connect businesses with their customers.
Your career starts here.
We’re here to build stronger connections — between businesses and their customers, industries and innovation, and people and opportunities.
Why do we need people like you? Because as industries evolve faster than ever, businesses are turning to us for authentic communication, seamless support, and innovative solutions. We proudly invest in talent from rural communities and diverse backgrounds, training and supporting people who are passionate about setting a new standard in customer experiences.
Whether you’re just starting your career or seeking a role where you can sharpen your skills, or taking the next step up, Forward Emphasis offers a place to grow, contribute, and supports industries that never stand still.
A career with purpose (and perks!).
We believe our team deserves the best. That’s why we offer more than just a pay cheque.
Here’s what you can look forward to:
Specialised Industry Training
We invest in your professional development from day one, with Forward Emphasis Camino, a skills development programme that helps you achieve academic qualifications like CIP, while gaining hands-on experience on the job.
Growth-Oriented Career Paths
Camino helps you navigate your career pathway and grow within a fast-evolving company; whether you’re new to CX and insurance or ready to advance your career into leadership or support.
Modern, vibrant workplace
Our campus-style work environment is a hub for innovation, teamwork, and personal growth thrive. State of the art office space, coffee docks and space to chill, and lunch time beach walks on our doorstop, we make work a place to enjoy.
A Team That Invests in You
Be part of a supportive, inclusive environment where your ideas and contributions are valued.
Rewarding Work
We believe great customer experiences start with great people. Our values reflect our community and our people in everything we do.
Wellbeing beyond the workplace
Benefit from 24/7 wellbeing support and counselling when you need it, as well as access to our Civic Dollars perks program.
Hear from our existing employees.
For us, people & progress go hand in hand.
Innovation isn't just for big cities — it's for everyone.
We believe ingreat customer experiences start with great people. Our values reflect our community and our people in everything we do.
For us, CXM isn’t just a service — it’s a partnership that turns challenges into solutions, industries into leaders, and people into catalysts for change.
Mission
We redefine customer experience in regulated markets by empowering our workforce with cutting-edge reg-tech. We deliver seamless, compliant solutions that build trust, drive growth, and create exceptional customer experiences for a new era.
Vision
Our vision is to be the leading partner for innovative, customer-centric solutions in regulated markets, driving growth and empowering success in rural locations by creating a thriving ecosystem where technology, talent, and opportunity converge and enrich our communities.
Our Values
Be Connected
Building brighter futures, together
Strive for Excellence
Raising the bar, every time
Be Curious
Unlock potential, spark innovation
Own It
Owning outcomes, delivering trust
Embrace Everyone
All voices, one team
Lead with Integrity
Speaking truth, earning trust
Some frequently asked questions.
What does Forward Emphasis do?
We provide customer experience and claims management solutions for industries where trust, compliance, and precision are non-negotiable, like insurance, financial services and college admissions.
Who do you work with?
We partner with industry leaders in regulated industries like financial services, insurance, public information, and more. Our clients count on us to handle customer interactions with care, compliance, and expertise.
How does Forward Emphasis support rural communities?
We’re committed to creating meaningful opportunities for talent in rural and remote areas. Our HQ has been located in Donegal for over 25 years, and we have created hundreds of jobs and careers in the region, as well as supporting the community with seasonal and charitable fund-raising.
What makes Forward Emphasis different from other CXM providers?
It’s not just about what we do — it’s how we do it. We combine cutting-edge technology with a human-first approach, building connections that make a real difference for businesses and their customers. Plus, because of the industries we work with, we’re always aware of the latest trends and best practices in areas like technology and compliance.
