Seamless Resolutions for Effective Claims Management

Fast, fair and transparent claims management when customers need it most.

Our experienced teams ensure customer trust and resolution is a priority from FNOL, loss adjustment and claim settlement.

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Claims Management you can trust.

Want to really impact customer loyalty by making the claims experience seamless and worry-free? The right support can make all the difference.

Whether you’re looking to streamline your claims process, fully outsource claims management, or integrate automation with personalised service — we can help. Our claims experts and innovative tech solutions are game-changing how quickly customers can report and resolve claims, hassle-free.

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First Notice of Loss (FNOL)

Ensure a smooth claims process by quickly capturing accurate incident details, minimising errors, and using digital systems to expedite response times, all while making your customers feel heard, valued, and supported from the very first step.

Claims Triage and Assignment

Prioritise and assign claims based on severity and complexity to ensure timely handling, optimise resource allocation, and reduce delays.

Investigation and Validation

Gather evidence, verify the legitimacy of the claim, and detect potential fraud while ensuring compliance with legal and regulatory standards.

Claim Evaluation and Adjustment

Assess the value of the loss or damage with precision and fairness in evaluations while aligning settlements with customer expectations

Resolution and Settlement

Timely decisions to approve or deny claims, with fast resolution to maximise customer satisfaction and avoid confusion or disputes.

Recovery

Focus on recovering costs efficiently, manage legal risks, and prevent extended disputes by keeping policyholders informed with clear updates.

Claims Closure and Feedback

Analyse useful customer insights to refine processes and enhance efficiency for ongoing business improvements and customer satisfaction.

Success Stories

Discover how we've delivered impactful solutions by exploring our case studies.

Claims Management made simpler with technology.

Our ForwardX innovation lab provides access to next-gen solutions designed for regulated businesses, combining intelligent automation to enhance frontline support teams with AI-driven analytics to identify risk, fraud, and non-compliance.

Explore ForwardX innovation to learn how our services can help you explore and scale new solutions to curate better customer experiences for the future.

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Claims Management that’s fast and reliant.

From understanding your claims management needs to implementing the right solutions into your workflow, we can support you with human and tech innovation to optimise customer claims resolution.

Understanding your unique needs

We take the time to understand your business, challenges, and the specific demands of your industry. This includes regulatory landscapes, helping us deliver tailored solutions.

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Pioneering automation and AI

Our innovative Reg-Tech portfolio helps you test and scale the latest technology to streamline claims cycles, ensuring resolution and compliance at every step.

Intelligent Insights at every step

Truly understand your customers' needs during moments of vulnerability to design better workflows, assess product fit, or detect fraud, ensuring optimal future experiences.

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Proven processes that put people first.

From first touch to lasting relationships — your customers deserve the best.
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