RegTech Innovation to Transform Insurance and Financial Services

ForwardX Innovation Lab.

Best-in-class partnerships, industry leading scale-ups, and agile innovation teams to help you reimagine the future for your customer experiences.

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The future is forward.

Discover next-gen technology that is designed to fit seamlessly into your regulatory operations today and deliver an immediate impact on the experiences of tomorrow.

Innovation in insurance and banking goes beyond adopting the latest tools – it’s about empowering your teams with intelligence to create simple, personalised customer engagement that enables business growth. With compliance and quality at the core of every solution, we ensure that each innovation is secure, agile, and fully aligned with industry standards and regulations, helping you stay ahead in an evolving landscape.

Forward-thinking solutions for future-ready industries.

Our eleetdigital innovation portfolio makes it easier than ever for regulated industries to streamline processes, uncover insights, and create experiences that truly connect with customers, using solutions specifically designed and developed for regulated markets—not off-the-shelf.

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Adaptive Learning

Regulatory learning-as-a-service powered by pioneering adaptive learning, metacognitive assessments and AI-coaching and simulations that change the game for regulatory training and ensures your people are as regulatory-ready as your software and technology.

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Intelligent Analytics

Real-time, omni-channel insights that monitor every customer interaction, with Machine Learning (ML) and Natural Language Processing (NLP), to inform stakeholders across your business on product, market, risk, compliance, customer satisfaction, and more, so you can act faster on regulatory expectations and ensure consistency across every customer interaction.

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Deep Fraud Detection

Multi-faceted fraud monitoring and detection analytics that puts the needle on the haystack to help proactive risk management and early intervention, by identifying fraud rings, bad actors, and compliance breaches before they create reputational and financial harm.

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Conversational AI

Intelligent insurance-expert virtual assistants or chatbots capable of handling customer queries and managing claims processes 24/7, to improve customer experience, streamline operations, reduce response times, and support teams in handling high volumes of requests, all while ensuring compliance with industry standards.

Handpicked teams to test-and-learn.

Our ForwardX innovation lab creates a safe space for you to explore new solutions in a controlled environment with handpicked experts and best-in-class technology partnerships.

Visit our Customer Experience page to learn how our services can help you build stronger relationships at every stage of the customer journey.

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Innovation & technology to deepen your connections.

ForwardX leans into the synergy between human and machine, leveraging next generation technology to empower people, not replace them.

We recognise the fast pace of change and the immensity of choice and have created an agile environment where you can blend cutting-edge technology with MCC-qualified expertise to create solutions that don’t just drive results, they shape the future.

Understanding your unique needs

We begin by assessing how your as-is estate supports customer experience today and how that can scale to match your business goals. Our journey mapping experts and solution architects make recommendations for improvement with a roadmap you are comfortable with.

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Forming the right team for you

Start with an insights audit, pilot a small POC with our qualified teams, or engage directly with our partners. We make innovation accessible, whichever way you prefer to engage your business.

Measurable outcomes

Our analytics and reporting tools will capture progress of your innovation projects, to help you keep stakeholders informed along the way, and we are always at hand to help you scale to the next level at a time that’s right for you.

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Proven processes that put people first.

From first touch to lasting relationships — your customers deserve the best.
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