Innovating Learning for the Future: Adaptive Solutions for Regulated Industries

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Author:  Marie McLaughlin, Director of Learning & Development

The learning landscape in organisations has shifted dramatically from static, in-person training sessions to dynamic, digital-first solutions. Traditional methods—think PowerPoint-heavy presentations in classroom settings—are losing their effectiveness, often leaving employees disengaged and struggling to retain information, especially in complex, compliance-driven fields. These one-size-fits-all approaches don’t cater to individual learning needs, limiting engagement and retention 

From E-learning to Adaptive Learning 

Today, technological advancements have revolutionised corporate training. E-learning brought learning modules online, making access flexible and more efficient, but still retained some of the “tick-box” limitations of traditional methods. It faces limitations in effectively engaging learners. It often lacks interactivity, personal relevance, and real-world application, leading to lower engagement and retention. Standardised content in many e-learning programs doesn’t adapt to different skill levels or learning styles, and the “tick-box” approach prioritises course completion over true competency. Without social interaction or feedback, e-learning can also feel isolating, impacting the depth of learning and practical application.  

Now, the advent of adaptive learning is transforming the experience further. By leveraging AI to personalize content, adaptive learning tailors pace and information to each user’s unique progress, aligning with job-specific skills and needs. This transformation isn’t just a change in format; it’s a shift toward a more meaningful, engaging experience that aligns closely with job roles and real-world application. 

For organisations, the shift is essential. Younger employees, particularly Gen Z, expect interactive and purpose-driven learning that supports their career growth. The move to adaptive, tech-enabled training allows companies to enhance engagement, reduce turnover, and ensure that learning is a valuable tool for retention rather than just a checkbox on the onboarding list. 

Transforming Complexity into Clarity in Regulated Industries 

Regulated industries face heightened challenges with training that includes complex compliance standards, dense information retention, and critical risk mitigation. Employees must not only understand but accurately apply detailed regulations, resulting in lengthy, content-heavy training that can overwhelm learners. This information overload leads to low focus, knowledge fade, and poor recall, increasing dropout rates. For many organisations, these issues translate directly into high attrition rates, as employees struggle to feel competent and supported in their roles. For industries with high compliance standards, adaptive learning brings the opportunity to foster engagement and adaptability while ensuring high standards and reducing attrition. 

Transitioning to Adaptive Learning: A Case Study in Claims Management Training 

With decades of expertise, Forward Emphasis recognised the need for a shift in training approaches for regulated industries, particularly given the intense operational and compliance requirements. In response, an innovative learning framework was developed, focused on next-generation, compliance-driven training to help employees adapt quickly and confidently within complex regulatory environments. 

A case study within the motor insurance sector highlights this transformation. Previously, new entrant training relied on traditional, content-heavy methods, including a 6-week program filled with PowerPoint sessions that offered limited interactivity. This approach often led to information overload, low knowledge retention, and employee attrition, as learners struggled to absorb and apply the material. 

To address these gaps, training was restructured with three primary objectives: enhancing engagement, accelerating competency, and increasing job satisfaction. The new adaptive learning model broke down the content into manageable, interactive modules, reducing overall training time by 50%. Learners engaged with realistic scenarios through simulations that replicated customer interactions, helping them build confidence and apply knowledge in context. The results spoke volumes: a 50% improvement in time-to-competency, a 66% boost in skill proficiency, and significant cost savings. 

Beyond transforming learner experiences, this approach also eased trainer workload. By automating parts of the learning process, trainers could focus on coaching and giving personalised feedback rather than delivering repetitive lectures, reducing trainer fatigue and recruitment needs. 

By leaning into next-gen technology, organisations immediately become more inclusive in how they train, adapting to different learning paces and styles, helping to identify areas of both proficiency and difficulty. This adaptive capability enables learners to move forward once proficient, while those needing extra help receive targeted support.  

Looking Ahead: A Call to Embrace the Future of Learning 

With tools like eleetLX, organisations in regulated industries can revolutionise training—moving from passive instruction to interactive, adaptive learning that truly prepares employees for complex roles. Ready to transform your team’s learning journey? Discover how adaptive learning can redefine competency, compliance, and engagement. Reach out to learn how to bring these next-generation solutions to your organisation. 

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