Customer Experience and Claims Management for the Insurance Sector

CX solutions designed for Insurance providers, built on trust.

While we deliver exceptional customer experiences to your policyholders, you can focus on the rest of your industry’s needs.

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Give your customers the ultimate peace of mind, at the times they need it most.

Optimise your customer experience management strategy to reflect what your customers expect — and what the industry demands.

Whether you’re managing health, dental, automotive, home, or travel insurance — your policyholders need fast, empathetic service. That’s why our highly skilled team is here to help you streamline the entire customer experience, ensuring smooth interactions across policy management, claims support, and more.

We’ve got 25 years’ experience, backed by approval from the FCA and Central Bank of Ireland. And, with an exceptional suite of RegTech, when you partner with us, you can confidently deliver compliant, trustworthy service to your customers and stakeholders

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CX solutions that go beyond customer expectations.

For us, insurance is about more than policies — it’s about true assurance.

Customer Experience

Deliver fast, empathetic customer support that strengthens relationships with policyholders, helping them feel seen, heard, and valued.

Streamline and simplify the claims management process — offering quick resolutions that minimise frustration and enhance customer satisfaction.

Re-engage lapsed policyholders with proactive, personalised outreach focused on value.

Optimise your back-office operations to ensure seamless service, keeping customer queries from falling.

Innovation & Tech

Ensuring your people are as regulatory-ready as your technology

Benefit from reliable voice and non-voice solutions that connect you with clients instantly.

Manage policies and customer relationships more efficiently with advanced CRM systems aligned with your needs.

Turn your data into actionable insights that help improve customer strategies, detect risk and drive informed decision-making.

Increase operational efficiency and improve service with intelligent automation and AI tools.

Protect your business and customers with advanced fraud detection solutions to stay ahead of potential threats.

Increase your agility as an insurance provider with a multilingual, omnichannel approach that speaks your clients’ language.

Offer your customers more than just great insurance policies.

Partner with a CX team that understands the insurance industry and knows how to build lasting loyalty with your policyholders and remove risk .
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Keep up with what’s happening in your industry.

Take a look at the latest updates from Forward Emphasis.

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