CXM for Financial Services

CX solutions designed for banks, credit unions & fintech services built on trust.

Support growth while protecting your and your customers’ reputation.

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Deliver secure, seamless experiences across every channel, confidently and compliantly.

When the stakes are high, we’re here to take the weight of customer experience management off your shoulders, so you can focus on what you do best.

Whether you’re handling personal banking, wealth management, lending, or mortgages—your clients demand efficient, tailored support. Our experienced team works with you to enhance every aspect of the customer journey, delivering smooth and consistent service across account management, advisory services, and more.

We’ve got 25 years’ experience, backed by approval from the FCA and Central Bank of Ireland. And, with an exceptional suite of RegTech, when you partner with us, you can confidently deliver compliant, trustworthy service to your customers and stakeholders

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CX and innovation aligned with more than your customers’ expectations.

In an industry where trust, security, and speed matter more than ever, we provide customer experiences that feel authentic to you, your customers, and your business goals.

Customer Experience

Lean on the expertise of our highly trained team to convert prospects into loyal, long-term customers.

Deliver efficient, empathetic customer support that makes your clients feel valued, heard, and cared for — every time they reach out.

Streamline payment processes and optimise collections to ensure secure, seamless transactions that build trust and satisfaction.

Re-engage lost clients with personalised strategies that help you reconnect, retain, and promote customer loyalty.

Innovation & Tech

Benefit from reliable voice and non-voice solutions that connect you with clients instantly.

Keep track of customer interactions and facilitate more personalised service — all thanks to CRM tools that match your industry needs.

Turn your data into actionable insights that help improve customer strategies, detect risk and drive informed decision-making.

Increase operational efficiency and improve service with intelligent automation and AI tools.

Protect your business and customers with advanced fraud detection solutions to stay ahead of potential threats.

Ready to build confidence with every customer interaction?

Partner with a CXM team that doesn’t just understand finance, we understand your customers.
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Keep up with what’s happening in your industry.

Take a look at the latest updates from Forward Emphasis.

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