Cyber & Recovery Services

Solutions that offer resilience and compliance where it matters most.

When challenges arise, we’re here to keep your operations steady and your customers confident.

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Be compliance-ready — even in crisis situations.

Keep your resilience strategy as agile as your services, while giving your clients the confidence they need in the process.

Cyber threats are evolving rapidly, and the need for cybersecurity and disaster recovery has never been more critical. To help you focus on what you do best, we’re here to ensure that your communication is clear, efficient, and supportive — even during a crisis. Whether it’s supporting simulation testing, recovery solutions, or disaster recovery plans, we help your customer interactions remain unaffected by external risk.

We’ve got 25 years’ experience, backed by approval from the FCA and Central Bank of Ireland. And, with an exceptional suite of RegTech, when you partner with us, you can confidently deliver compliant, trustworthy service to your customers and stakeholders

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Innovative solutions for resilience, security, and customer satisfaction.

In cybersecurity, smart decisions and speed are key. We help you deliver experiences that build trust and provide reassurance.

Customer Experience

Offer responsive, proactive customer support to help clients through critical issues and ongoing concerns.

Redirect lines to our bureau team, to triage and gather key information.

Schedule predefined simulations of downtime to test tech, process and customer support so you know it works when you need it most

Innovation & Tech

Physical and virtual secure, ready-to-go support services, should your business become inaccessible.

Benefit from secure communication channels, reserved numbers, and IVR for both your team and your clients, helping you maintain privacy and protection.

Use automated tools and AI to enhance predictive capabilities in threat detection and respond to cyber threats.

Protect your clients with sophisticated fraud detection systems that identify threats before they escalate.

The support, precision, and confidence your customers need.

Partner with a CXM team that understands the unique and demanding requirements of the cybersecurity industry.
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Keep up with what’s happening in your industry.

Take a look at the latest updates from Forward Emphasis.

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