Forward Emphasis, a leading provider of Customer Experience and Claims Solutions for regulated industries in Ireland, has joined Insurance Ireland as its newest Associate. As an Associate it will strengthen ties between Forward Emphasis and the wider Irish insurance sector, fostering greater collaboration and shared growth.
Established in 2000, Forward Emphasis began as a small business with a big vision and has since established itself as a national leader in the BPO industry, providing services to several of Ireland’s top insurers and regulated entities. FE provides highly trained and qualified resource that delivers complex services, supported by industry leading technologies. Forward Emphasis clients benefit from access to an industry qualified team, experts in regulated industries and cutting-edge RegTech, that assists in streamlining compliance in every customer interaction.
For over 25 years, Forward Emphasis have been investing in people, solutions and the future of customer experience management. Not just a BPO offering on-shore, nearshore and global support – FE are a team of innovators, problem-solvers and community builders, passionate about changing how businesses engage with their customers. By combining cutting-edge technology with highly skilled teams in rural communities — Forward Emphasis offers services that are regulatory-ready, customised for high-stakes industries and are perfectly aligned with each client’s brand, goals and overall business strategy.
In addition, Forward Emphasis is charting a new path through its sister company eleetlx, revolutionising learning for the regulated market through providing RegTech adaptive learning-as-a-service that ensures a client’s people are as regulatory-ready for their business as their technology. eleetlx addresses the distinct challenges of regulated industries with RegTech adaptive learning that creates a robust quality loop for a client’s workforce and thereby empowers the client to apply the same level of precision and rigour to their people as they do to testing and scaling software. Through truncating training times, boosting engagement and delivering enhanced levels of competence post training, eleetlx ensures regulated companies remain compliant and customer ready.
Fiona Burns, CEO of Forward Emphasis, remarked on joining as an Associate of Insurance Ireland: “We’re honoured to join such a respected and impactful organisation as Insurance Ireland. We look forward to playing an active role in driving innovation in insurance policy and technology, both at home and abroad.”
About Insurance Ireland: Insurance Ireland is the representative organisation for insurance in Ireland. As well as serving Irish businesses and consumers, Ireland is also a thriving global hub for insurance, reinsurance and InsurTech. Their members are progressive, innovative and inclusive, providing competitive and sustainable products and services to customers and businesses across the Life and Pensions, General, Health and Reinsurance sectors, both in Ireland and around the world. Insurance Ireland’s role is to advocate on behalf of their members within Ireland, in Europe and internationally. They engage with the policymakers, regulators, other statutory bodies and media by emphasising the positive role that insurance plays in business and for consumers, and they highlight the issues of concern for their members and their customers.
For media enquiries, please contact: Linda McColgan, Senior Manager, Customer Experience – linda.mccolgan@forwardemphasis.ie
