orward Emphasis International has been awarded top honours in Training and Development at the 2024 CCMA Irish Customer Contact and Shared Services Awards. This accolade recognises the company’s innovation in reshaping learning for regulated industries through its groundbreaking eleetlx platform.
The annual CCMA awards celebrate excellence in customer experience (CX) across Ireland, highlighting organisations that lead in innovation and performance. Forward Emphasis’ recognition underscores its commitment to designing solutions that address the evolving needs of a digitally native and Gen Z workforce while fostering long-term careers in complex, regulated industries.
Paula Kennedy Garcia, CEO of Forward Emphasis International, spoke about the significance of the award:
“eleetlx is the result of more than a year of development, built to balance customer needs, learner engagement, and strict regulatory requirements. This platform has demonstrated remarkable returns on investment by enhancing employee performance and improving outcomes. Being recognised at this pivotal moment validates our approach and inspires us to accelerate the next phase of innovation.”
The CCMA judging process involves leading CX experts from various sectors across Ireland, ensuring that winners are evaluated against the highest industry standards.
For more details on the CCMA awards, visit CCMA Irish Customer Contact & Shared Services Awards 2024.
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