The BPO of the Future: Strategic Partner, Not Just a Service Provider
For decades, Business Process Outsourcing (BPO) has been synonymous with cost-cutting, operational efficiency, and back-office support. But the role of […]
Industry Insights
Living Our Values: How Forward Emphasis embeds Core Principles in Everyday Work
At Forward Emphasis, our values aren’t just words on a wall, albeit they’re there too – they’re the actions, decisions
Top Insurance Trends for 2025 Driving Innovation in Trust, Empathy and Personalisation
Author: Paula Kennedy Garcia, CEO What’s next for Insurance The insurance industry is at a pivotal crossroads, driven by technological
The New Dawn of DORA – A Readiness Checklist for New Regulatory Compliance
The Digital Operational Resilience Act (DORA) marks a significant regulatory development in the European financial sector, focusing on strengthening the
The Role of Regulatory BPO in Modernising Insurance Operations
Paula Kennedy Garcia, CEO In the evolving insurance landscape, operational efficiency, cost management, and enhanced customer experience are at the
Balancing Innovation and Compliance – How RegTech Drives Strategic Growth
Paula Kennedy Garcia, CEO In an industry as dynamic and regulated as insurance, striking the right balance between innovation and
The Cyber Playbook: Safeguarding Your Business Against Evolving Threats
Philip Ward, Director of Technology In today’s digital landscape, organisations face a far greater array of cyber threats than ever
