CX and Claims Management Solutions for the Regulated Industry

A Global CX and RegTech partner driven by expertise, industry insight & community impact.

For over 25 years, we’ve been investing in people, solutions, and the future of customer experience management.

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Your direct line to innovative CX and Claims Management solutions.

We help organisations in some of the most demanding sectors connect with customers who want to feel seen, heard, and valued.

We’re not just a BPO offering on-shore, nearshore, and global support. We’re a team of innovators, problem-solvers, and community builders, passionate about changing how businesses engage with their customers.

By combining cutting-edge technology with highly skilled teams in rural communities — we offer services that are regulatory-ready, customised for high-stakes industries, perfectly aligned with your brand, your goals, and your overall business strategy.

Whether you need cost-effective, high-quality CX teams and technology, or full-scale customer support across borders, our mission is to deliver world-class solutions where trust and precision matter most.

Smart, efficient CX and Claims Management solutions across regulated industries.

Every industry has its challenges, but some demand an extra layer of trust, precision, and care. That’s where we come in.

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CX and Claims Management for the Insurance sector.
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CX solutions designed for Banks, Fintech & services built on trust.
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CX solutions designed for regulatory sectors, built on trust.
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Student support services that opens doors for the next generation.
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Resilience and compliance where it matters most.

Success Stories

Discover how we've delivered impactful solutions by exploring our case studies.

The people behind the solutions.

Our strength lies in the expertise, creativity, and dedication of our team. We’re a group of forward-thinkers who don’t just support your customers, we support you.
Meet a few of the team behind the solutions.

Paula-Kennedy-Garcia---CEO

Paula Kennedy Garcia

CEO

Group CEO of Forward Emphasis UK and Ireland, and eleetLX. With over 25 years’ experience in the global CX industry, Paula is award-recognised for leadership and innovation and is current Chair of the Customer Xperience Alliance BPO Council. Member of The Compliance Institute, TedX speaker and Forbes Technology Council Alumni.

Eileen-Ruddy---Chief-Financial-Officer

Eileen Ruddy

FCA - CFO

40-year professional in accounting and finance, with more than six years as CFO in the regulated BPO sector. Member of the Chartered Accountants Ireland

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Anita McCarron

Director Strategic Client Partnerships

25-year leadership in regulatory BPO. Prince2 Practioner, Six Sigma Green Belt

JP-McGonigle---Director-of-People-Solutions

JP McGonigle

Director People Solutions

20-year experienced leader in European BPO, specialising in talent acquisition, employee development, and fostering a high-performance culture.

Kevin-Harkin---Director-Business-Intelligence-and-Analytics

Kevin Harkin

Director Business Intelligence and Analytics

21-years BPO Data and Analytics leader. Data Protection Practitioner, Association of Data Protection Officers, Ireland.

Lorraine-McLaughlin---Senior-Manager-Facilities-and-Strategic-Business-Solutions

Lorraine McLaughlin

Senior Manager Facilities and Business Solutions

25-yrs BPO and CX Operations expert. ISO, EHS Implementation Lead.

For us, people & progress go hand in hand.

Innovation isn't just for big cities — it's for everyone.

We believe great customer experiences start with great people. Our values reflect our community and our people in everything we do.

For us, CXM isn’t just a service — it’s a partnership that turns challenges into solutions, industries into leaders, and people into catalysts for change.

We invest in rural locations and nurture a community that is talent-rich, with a professionally qualified workforce that stands shoulder-to-shoulder with city résumés, without city premiums.

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Mission

We redefine customer experience in regulated markets by empowering our workforce with cutting-edge reg-tech. We deliver seamless, compliant solutions that build trust, drive growth, and create exceptional customer experiences for a new era.

Vision

Our vision is to be the leading partner for innovative, customer-centric solutions in regulated markets, driving growth and empowering success in rural locations by creating a thriving ecosystem where technology, talent, and opportunity converge and enrich our communities.

Our Values

Be Connected

Building brighter futures, together

Strive for Excellence

Raising the bar, every time

Be Curious

Unlock potential, spark innovation

Own It

Owning outcomes, delivering trust

Embrace Everyone

All voices, one team

Lead with Integrity

Speaking truth, earning trust

Ready to transform your regulatory customer experience?

Let us deliver the quality, efficiency and insights you need to remain trusted and compliant in regulated markets.
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