A Global CX and RegTech partner driven by expertise, industry insight & community impact.
For over 25 years, we’ve been investing in people, solutions, and the future of customer experience management.

Your direct line to innovative CX and Claims Management solutions.
We help organisations in some of the most demanding sectors connect with customers who want to feel seen, heard, and valued.
We’re not just a BPO offering on-shore, nearshore, and global support. We’re a team of innovators, problem-solvers, and community builders, passionate about changing how businesses engage with their customers.
By combining cutting-edge technology with highly skilled teams in rural communities — we offer services that are regulatory-ready, customised for high-stakes industries, perfectly aligned with your brand, your goals, and your overall business strategy.
Whether you need cost-effective, high-quality CX teams and technology, or full-scale customer support across borders, our mission is to deliver world-class solutions where trust and precision matter most.
Smart, efficient CX and Claims Management solutions across regulated industries.
Every industry has its challenges, but some demand an extra layer of trust, precision, and care. That’s where we come in.





Success Stories
Discover how we've delivered impactful solutions by exploring our case studies.
The people behind the solutions.
Our strength lies in the expertise, creativity, and dedication of our team.
We’re a group of forward-thinkers who don’t just support your customers, we support you.
Meet a few of the team behind the solutions.

Paula Kennedy Garcia
CEO
Biog
Group CEO of Forward Emphasis UK and Ireland, and eleetLX. With over 25 years’ experience in the global CX industry, Paula is award-recognised for leadership and innovation and is current Chair of the Customer Xperience Alliance BPO Council. Member of The Compliance Institute, TedX speaker and Forbes Technology Council Alumni.
For us, people & progress go hand in hand.
Innovation isn't just for big cities — it's for everyone.
We believe great customer experiences start with great people. Our values reflect our community and our people in everything we do.
For us, CXM isn’t just a service — it’s a partnership that turns challenges into solutions, industries into leaders, and people into catalysts for change.
We invest in rural locations and nurture a community that is talent-rich, with a professionally qualified workforce that stands shoulder-to-shoulder with city résumés, without city premiums.

Mission
We redefine customer experience in regulated markets by empowering our workforce with cutting-edge reg-tech. We deliver seamless, compliant solutions that build trust, drive growth, and create exceptional customer experiences for a new era.
Vision
Our vision is to be the leading partner for innovative, customer-centric solutions in regulated markets, driving growth and empowering success in rural locations by creating a thriving ecosystem where technology, talent, and opportunity converge and enrich our communities.
Our Values
Be Connected
Building brighter futures, together
Strive for Excellence
Raising the bar, every time
Be Curious
Unlock potential, spark innovation
Own It
Owning outcomes, delivering trust
Embrace Everyone
All voices, one team
Lead with Integrity
Speaking truth, earning trust
Ready to transform your regulatory customer experience?
Let us deliver the quality, efficiency and insights you need to remain trusted and compliant in regulated markets.
