| Ensure in conjunction with the Call Centre and Relationship & Business Improvement Manager that all Call Centre and Direct Mail campaign activities are organised to meet client and organisational targets with strict ethical and quality standards. Organise and oversee a team of Direct Marketing agents to ensure the achievement of the Department’s aims and objectives. Ensure that all relevant information on clients is appropriately gathered, stored and communicated to the Call Centre and Relationship & Business Improvement Manager on a daily, weekly and monthly basis. |