Outsourcing made Easy - UK and Irelands leading provider of Contact Centre and Back Office Services
Feel free to call us: 02890 385100 or +353 74 93 87000

We listen to our clients to understand their challenges and opportunities, combining this with our deep sector experience and broad service expertise to develop robust partnerships

Fiona Burns, CEO
Established in 2000 as a specialist CRM & BPO service provider to FTSE100 and 250 companies in the UK and Ireland across Banking & Financial Services, Logistics and Telecom Sectors, handling over 100 million customer interactions.



Delivering highly complex, complicated and mission critical voice and administrative customer interactions in the areas of customer service excellence, customer complaint resolution and customer fraud investigation.
Our Board of Directors and Industry Excellence Forums provide access to a wealth of experience and knowledge from individuals with a proven track record at the highest levels in industry, throughout the USA, Europe, UK and Ireland.

Mission Statement
Ensure customer loyalty through the nurturing of enthusiastic people with the sole purpose of making the client and the client's customer smile.
Quality Statement
FEI will provide the highest quality service to all clients through a highly trained, skilled and committed workforce, supported by the leadership and dedication of the management team and equipped with all the appropriate resources. In doing so, FEI will comply with all performance, regulatory and legal requirements and continually improve the effectiveness of the Quality Management System employed.
Contact Information
Call us: 02890 385100 or +353 74 93 87000
Email us: info@forwardemphasis.ie
or fill in the contact form by clicking Contact link in the top right hand corner of this page.

expect the unexpected.... your customers will demand it....

at FEI we deliver it

CONTACT CENTRE
SERVICES

Telephone Answering
Email Handling Service
Live Chat
Business Mailing
Voice Mail Message
Social Media Customer Support

BUSINESS SUPPORT
SERVICES

Media Campaign Support
Telephone Numbers
IVR Management
Disaster Recovery
Administration Work

MARKET RESEARCH
SERVICES

Mystery Shopping
Focus Groups
Database Management
Customer Satisfation
Market Analysis
Competitor Research
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Our Clients

  • BT
  • National Union of Teachers
  • National College of Ireland
  • Anglian Water Group
  • Allianz
  • Equiniti
  • LTSB