Outsourcing made Easy - A leading provider of Contact Centre and Back Office Services : UK and Ireland
Feel free to call us: +353 74 93 87000 or +44 28 9592 2010

We listen to our clients to understand their challenges and opportunities, combining this with our deep sector experience and broad service expertise to develop robust partnerships

Fiona Burns, CEO
Established in 2000 as a specialist CRM & BPO service provider to FTSE100 and 250 companies in the UK and Ireland across Banking & Financial Services, Logistics and Telecom Sectors, handling over 100 million customer interactions.

Delivering highly complex and mission critical voice and administrative customer interactions in the areas of customer service excellence, customer complaint resolution and customer fraud investigation.
Our Board of Directors and Industry Excellence Forums provide access to a wealth of experience and knowledge from individuals with a proven track record at the highest levels in industry throughout Europe, the UK and Ireland.

Contact Information

Call us: +353 74 93 87000 or +44 28 9592 2010
Email us: info@forwardemphasis.ie
or fill out our contact form by clicking the "Contact" link in the top right hand corner of this page.
Mission Statement

Ensure customer loyalty through the nurturing of enthusiastic people with the sole purpose of making the client and the client's customer smile.
Quality Statement

FEI will provide the highest quality of service to all clients through a highly trained, skilled and committed workforce, supported by the leadership and dedication of the management team and equipped with all the appropriate resources.
In doing so, FEI will comply with all performance, regulatory and legal requirements and continually improve the effectiveness of the Quality Management System employed.


Customer Care
Email Handling Service
Live Chat
Business Mailing
Voice Mail Message
Social Media Customer Support


Media Campaign Support
Telephone Number Provision
IVR Management
Disaster Recovery
Administration Work
Multi-Channel Management


Mystery Shopping
Focus Groups
Database Management
Customer Satisfation
Market Analysis
Competitor Research

Our Clients

  • BT
  • National Union of Teachers
  • National College of Ireland
  • Anglian Water Group
  • Allianz
  • Equiniti
  • LTSB
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